Offer your trusted customers a safe and frictionless journey each and every time
Knowing your customers at every stage of their journey is important for any business wanting to offer a seamless and secure experience. But today, it’s tempting to get customers through the door using weak identity verification. Then later patching this up with more vulnerable authentication processes such as usernames, passwords, knowledge-based authentication (KBA), and two-factor authentication (2FA). This exposes your business to fraud, kills conversion, and leads to frustration for you and your customers. Onfido Face Authenticate, powered by FaceTec, is here to help.
World-leading identity verification. Seamless customer authentication.
Onfido Face Authenticate is the latest addition to the Onfido Real Identity Platform. Verify your customers against a government-issued identity document and facial biometrics at onboarding, and use those same biometric signals to enable seamless and secure repeat access later in the customer journey.
Unlike other authentication methods such as SMS, knowledge-based-authentication, and in-person calls, which cause customer friction and operational overheads, Onfido Face Authenticate is seamless, secure, and device-agnostic.
Put user experience at the centre for a trusted digital experience.
Coupled with Onfido’s Verify products, Onfido Face Authenticate – underpinned by industry-leading anti-spoofing technology – is able to match a customer’s selfie against their verified selfie. The device-agnostic solution is iBeta PAD Levels 1 and 2 compliant and returns 99% of results in under 3 seconds. So your business can drive retention and business growth, while your customers enjoy a quick and easy way to access your services at any point in their journey.
Onfido Ltd and its group entities are distinct, separate and independent from FIDO Alliance Inc. and its group entities.
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When you use Onfido to authenticate your users, Onfido will compare the user’s face features captured during authentication with the face features captured previously. To do this we extract a numerical biometric identifier from the video frames captured during the authentication attempt and compare it to the numerical biometric identifier we maintain for that user. If the new biometric identifier matches with the stored biometric identifier, the authentication is confirmed. Facial biometric identifiers used for this purpose are a special category of personal data. Always make sure you inform your users about the collection and retention of their facial biometric identifiers and obtain the user’s consent if required. Some jurisdictions always require user consent to process biometric data. For more information on how Onfido uses personal data, view our Privacy Policy.